Why Choose Us

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For over 25 years, International Cargo Express has been providing its customers with a dedicated global logistics service that is efficient, reliable and personalised.

Our point of difference, when compared with a large number of multinational forwarders who only offer "services you have to have", is our personalised service. ICE is a mid-sized, independent company able to offer a best price policy to all our customers.

ICE has a global reach and is entirely Australian owned.

Integrated Forwarding

Getting your products to where they need to be can be a complex matter. We will take away this complexity as we will take care of all ambiguities and questions in a personalised manner. We have experienced staff answering all your questions. Instead of offering isolated, standardised services, ICE provides integrated, customised solutions flexible enough to be precisely geared to your individual needs.

Customised Solutions

Through our independence, we are free to apply a greater flexibility when customising logistics solutions according to our customers' needs.

Independence also allows us to apply a "Best Price Policy", as we benchmark all freight rates against a number of forwarders.

Our Values

Our strategy emanates from our ability to clearly recognise and utilise the advantages that a mid-market company offers. We convert virtues such as transparency, good communication and a fast decision-making capacity into competitive advantages for our customers.

Due to the fact that we have low staff turnover and motivated personnel, we have consistently retained the edge over our competitors in terms of knowledge, efficiency, commitment and reliability.

ICE Global Services

The range of integrated global logistics and supply chain solutions we provide is extensive. They include diverse services such as:

  • Air Freight & Ocean Freight
  • Customs & Barrier Clearance
  • Fairs and Exhibitions Logistics
  • Project Management
  • Inventory & Logistical Management, Warehousing and Distribution

Superior Technology & Communications

At International Cargo Express Pty Ltd, we understand the importance of technology; accurate and rapid flow of information is a critical requirement to ensure the smooth and predictable movement of freight. International Cargo Express is able to exchange data in real time with our agents, customers and other partners which enables us to provide the very highest level of data integrity and service.

20 year anniversary for Adam Colvin

20 year anniversary for Adam Colvin

Adam started with ICE as a document clerk, clearing Bills of Lading and learning the ropes of doing Sea Freight imports and exports. He worked in our operations division for a few years until he took the opportunity to go into sales where he must have found his niche. Congratulations Adam for this milestone!
Ronald Spahr,
Managing Director

Discover more about ICE

Germany to Australia flyerDownload Germany flyer [PDF 778KB]  Switzerland to Australia flyerDownload Switzerland flyer [PDF 721KB]  China to Australia flyerDownload China flyer [PDF 279KB]
 Why Choose ICE flyerDownload Why Choose ICE flyer [PDF 385KB]  India to Australia flyerDownload India flyer [PDF 279KB]  ICETrac flyerDownload ICE Trac flyer [PDF 385KB]

testimonials

I just wanted to drop you a short note because our team locally has been under enormous pressure in satisfying some of our largest customers with product.Thru the efforts of Zdenka, we are delivering pretty much as the customers need and they have acknowledged the excellent service we are providing them . A large part of this is thru your teams efforts too ..so thank you and pls pass on our positive and appreciated comments to Zdenka

Brian Pert
National Sales Manager
Cargill Texturising Solutions - Australia and New Zealand
"Just wanted to say a big thank you for all the help you gave us with getting the container delivered. It arrived at 1.15 Thank you for keeping us informed as things progressed through the system, it is reassuring to know that you were on the job."

Greg Croke
Managing Director
ELLERSLIE HOP - AUSTRALIA
"Hello Guys, I just wanted to thank you all for the fantastic service. When compared to the last freight forwarder, you guys absolutely shot them out of the water. I will be using you guys for all of my future containers, and I will be referring any business I can. Thank you.

Best Regards,
Sebastian"

Sebastian Loader, Owner/Operator
Sustainable Living Furniture
www.sustainablef.com.au
"Dennis – I can't thank you enough for your assistance over the last week. You have truly gone above and beyond the normal service standards experienced within the industry. It's this service that creates that point of difference and creates advocacy. I will certainly be recommending ICE to colleagues and other business associates.
All the best,
Melina"

Melina Kawecki
www.jvplay.com.au
"At Lovehoney and personally, we try to deliver good and bad news in equal proportion. As bad as our previous forwarder has been for us over recent months, this is mirrored in the positive and proactive stance of your Brisbane Team. They have all been excellent, specifically Alice and Tara. It makes a nice change when a supplier puts in as much effort into their business, as we do for our customers.
Cheers,
Rob"

Rob Godwin
Love Honey
www.lovehoney.com.au
"Just a quick note to say thanks for the excellent delivery service this week of our goods from VITSOE UK. Your communication in the lead up was exemplary and your driver on the day was punctual, friendly and helpful. Recently I find it rare to come across people who do as they promise… You were 100% reliable from start to finish. Feel free to forward this to your boss. We couldn't have been happier with the service you provided.
All the best mate. "
Rory Toomey, Architect
"Just over two years ago we approached ICE to assist with our international freight forwarding of importing goods from UK to Australia. We were a newly established start-up with no experience in importing and freight, nor with any trading history. It was the personal support and belief in us by ICE that made us choose to work with you. We appreciated the hand on support and guidance in the early stages, as international freight can be a complicated task for SMEs to take on when starting up. Having direct access to you and your team, offering quality service and flexibility made a real difference for us.

Also of value to our relationship has been the ability to store & access product at both you Melbourne and Sydney offices – which is useful when expanding across the country. As is the ability to arrange collection in the UK and delivery from door to door.

I'm sure there's many other freight forwarders out there competing for the same customer, but aren't convinced many of them offer more of a personalised service, backed up with support and flexible access when you need it most.

Thanks for the great two years, happy to advocate your success to others, and speak with them should they want to hear first-hand about our experience with ICE. Here's to a great working relationship in the year ahead."

Rob Mikecz, Owner, Rochester Ginger
www.indigogreen.com.au
" I can vouch for the guys at ICE. They give us excellent service. You are wise to choose them. close quote Martin Ward, General Manager, Ulbrich Products Pty Ltd
All the best mate. "
www.ulbrich.com.au
"Hi guys
Just wanted to let you know how well Mark Mackovski has looked after us (me!) over the past two weeks regarding our three open top containers from Italy. Customs attempted to make life difficult but Mark arranged the entire situation from start to finish with expertise. Thank you for the opportunity to work with Mark as he was diligent, very helpful and pro-active in keeping me informed of the changing status of our 3 containers. Mark's efforts enabled me to keep various managers here at APP alerted each and every step of the way relating to the clearance and delivery of such large shipments. Our managers are happy with me and I am happy with Mark!
You have obviously taught him well!
Thanks again guys."

Annie Henry, Marketing – Import/Export Assistant, Australian Plastic Profiles Pty. Ltd. & Pipe King Pty. Ltd.
http://www.app.net.au
"It's nice to finally deal with a professional organisation with a friendly and efficient sales person! I have spent some time on the phone today getting grunted at and told "we will get back to you". I was starting to think that the entire industry was made up of nuffy's! Please make sure you pass on my positive feedback to your manager (and ask him/her for a raise while you're at it!):0) As I mentioned on the phone, we are just embarking on a trading relationship with a couple of companies in India. I foresee that we will have ongoing orders with these companies and there will be a steady stream of airfreight from them to us. Hence the need to get my head around my freight costs. The idea of using a "one stop shop" for our supply chain requirements appeals to me.
Cheers, Doug Baird"

bendigopatternmakers.com.au
"I was nervous about jumping into the international scene after managing a successful domestic e-commerce business for 3 years. But ICE offered such great hands-on service, I didn't need to worry about anything. I was guided along by the ICE cargo professionals from start to finish. Any question I had was immediately addressed by their really friendly staff. Thumbs up. "

Alan Reynolds, Perth
"Wanted to grow my business globally but I didn't know the first thing about importing and exporting. Contacted ICE and got all the help and answers I wanted. Because of their support, I got the kick-start that I was looking for."

Andrea Martin, Sydney
"Starting an online business is difficult for beginner like myself. Not only was I new to e-commerce, but also I had zero experience with international trade and importing. ICE explained and managed this process for me in such a friendly and accessible way, that any apprehension I felt quickly disappeared. "

Rob Dellenbauch, Sydney
"They're amazing and affordable! Besides the great rates, you get direct, knowledgeable, experienced support. You can't get this kind of service from larger freight companies. ICE is a definitely a winner."

Laurie Bradford, Brisbane

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