Dennis – I can’t thank you enough for your assistance over the last week. You have truly gone above and beyond the normal service standards experienced within the industry. It’s this service that creates that point of difference and creates advocacy. I will certainly be recommending ICE to colleagues and other business associates.
All the best,
Just a quick note to say thanks for the excellent delivery service this week of our goods from VITSOE UK.
Your communication in the lead up was exemplary and your driver on the day was punctual, friendly and helpful.
Recently I find it rare to come across people who do as they promise… You were 100% reliable from start to finish.
Feel free to forward this to your boss. We couldn’t have been happier with the service you provided.
All the best mate.
Rory Toomey, Architect
Just over two years ago we approached ICE to assist with our international freight forwarding of importing goods from UK to Australia. We were a newly established start-up with no experience in importing and freight, nor with any trading history. It was the personal support and belief in us by ICE that made us choose to work with you. We appreciated the hand on support and guidance in the early stages, as international freight can be a complicated task for SMEs to take on when starting up. Having direct access to you and your team, offering quality service and flexibility made a real difference for us.
Also of value to our relationship has been the ability to store & access product at both you Melbourne and Sydney offices – which is useful when expanding across the country. As is the ability to arrange collection in the UK and delivery from door to door.
I’m sure there’s many other freight forwarders out there competing for the same customer, but aren’t convinced many of them offer more of a personalised service, backed up with support and flexible access when you need it most.
Thanks for the great two years, happy to advocate your success to others, and speak with them should they want to hear first-hand about our experience with ICE. Here’s to a great working relationship in the year ahead.
Rob Mikecz, Owner, Rochester Ginger
I can vouch for the guys at ICE. They give us excellent service. You are wise to choose them.
Martin Ward, General Manager, Ulbrich Products Pty Ltd
Just wanted to let you know how well Mark Mackovski has looked after us (me!) over the past two weeks regarding our three open top containers from Italy. Customs attempted to make life difficult but Mark handled the entire situation from start to finish with expertise.
Thank you for the opportunity to work with Mark as he was diligent, very helpful and pro-active in keeping me informed of the changing status of our 3 containers.
Mark’s efforts enabled me to keep various managers here at APP alerted each and every step of the way relating to the clearance and delivery of such large shipments. Our managers are happy with me and I am happy with Mark!
You have obviously taught him well!
Thanks again guys.
Annie Henry, Marketing – Import/Export Assistant, Australian Plastic Profiles Pty. Ltd. & Pipe King Pty. Ltd.
Thanks for the prompt reply Emily.
It’s nice to finally deal with a professional organisation with a friendly and efficient sales person!
I have spent some time on the phone today getting grunted at and told “we will get back to you”. I was starting to think that the entire industry was made up of nuffy’s!
Please make sure you pass on my positive feedback to your manager (and ask him/her for a raise while you’re at it!):0)
As I mentioned on the phone, we are just embarking on a trading relationship with a couple of companies in India.
I foresee that we will have ongoing orders with these companies and there will be a steady stream of airfreight from them to us. Hence the need to get my head around my freight costs.
The idea of using a “one stop shop” for our supply chain requirements appeals to me.
Cheers, Doug Baird
I was nervous about jumping into the international scene after managing a successful domestic e-commerce business for 3 years. But ICE offered such great hands-on service, I didn’t need to worry about anything. I was guided along by the ICE cargo professionals from start to finish. Any question I had was immediately addressed by their really friendly staff. Thumbs up.
Alan Reynolds, Perth
Wanted to grow my business globally but I didn’t know the first thing about importing and exporting. Contacted ICE and got all the help and answers I wanted. Because of their support, I got the kick-start that I was looking for.
Andrea Martin, Sydney
Starting an online business is difficult for beginner like myself. Not only was I new to e-commerce, but also I had zero experience with international trade and importing. ICE explained and managed this process for me in such a friendly and accessible way, that any apprehension I felt quickly disappeared.
Rob Dellenbauch, Sydney
They’re amazing and affordable! Besides the great rates, you get direct, knowledgeable, experienced support. You can’t get this kind of service from larger freight companies. ICE is a definitely a winner.
Laurie Bradford, Brisbane