Export Operator
Full-Time | Brisbane office

About the role

International Cargo Express is a mid-sized freight forwarder with over 30 years’ experience in Australia. For this role we are looking for an enthusiastic and motivated go-getter to join the operations team in Brisbane. If you are passionate about the forwarding industry and have demonstrable experience in export operations, apply today by emailing
 

Responsibilities 

  • Responsible for export airfreight and export sea freight at International Cargo Express Brisbane. The role will require comprehensive knowledge of export operations to ensure effective and efficient handling of air and ocean freight for clients.
  • Focus on the provision of exemplary customer service to all clients. 
  • Take freight bookings and attend to all details relating to an export booking by air or sea.
  • Organise collections to/from customers, as required.
  • Communicating with Overseas agents and Clients.
  • Complete data capture of general freight documentation in order to ensure accurate processing as well as invoicing.
  • Liaise professionally and politely with shipping lines, airlines and local services providers.
  • Manage cross trade consignments for multiple Australian businesses.
  • Complete cargo reporting including the creation of Export Declarations, PRAs, Security Filing and lodgement of Customs Manifests within the require reporting time frames.
  • Respond to telephone calls; deal with and report on customer experiences and recommend action or procedural change that may improve levels of customer service and satisfaction

Desired Experience 

  • Computer literacy and good keyboard skills; planning and scheduling as well as problem solving competency.
  • Minimum 3 years’ experience in the industry.
  • Dangerous Goods Certification preferred.
  • Experience with Cargowise Mandatory
IT Support Engineer
Full Time | Melbourne office

About the role

We are currently seeking an I.T Support Engineer with experience using MS Office. Working for International Cargo Express, your long-term objectives will be to program within C1, VBA and XML. You must have at least 3 years’ experience working in I.T.

The role will include:

  • Completion of admin level tasks within Microsoft Office 365 / InTune
  • You will demonstrate excellent customer service skills with the ability to communicate with staff on day-to-day issues that arise
  • You will work in close co-operation with IT suppliers to ensure the smooth completion of day-to-day tasks
  • Your long-term objective will be to maintain C1 Workflows and program client specific reports within VBA

About You

  • The role will require you to have
  • Minimum of 3 years’ experience in IT
  • A passion for IT and demonstrable experience in learning new programs
  • Any experience working in freight forwarding operations is preferred but not mandatory
  • Ability to identify improvements and design solutions aligned to the department’s strategic objectives
  • Hold a current Australian driver’s license

To apply for this position please forward a copy of your resume to

What Others Are Saying About International Cargo Express

Managed goods end to end

Due to critical stock levels we needed a fast solution to urgently meet growing client demand. Presented with this challenge, ICE quickly identified appropriate freighter services and proactively managed the movement of goods end to end.

Eddie Liaw – Supply Chain Director

ICE offered flexibility

ICE offered flexibility, high levels of communication and attention to detail during our pick, pack and delivery project. With their professional support we were able to meet the demands of our supply chain knowing our freight was in safe hands.

Tony Kealy – National Distribution Manager

Without exception and on time

Since having International Cargo Express handle my ocean freight , I have had my bookings and equipment available without exception and on time. Communication between ICE and my supplier is very good and I receive information via my shipper before my supplier.

Michael Caiacob – Purchasing and Supply Officer

Find Out How Our Team Can Help

Our team are ready to take your call on 1300 CARGO1