Frequent Asked Questions

1. How do I get pricing for my shipment?

At ICE we can provide rates for your shipments across the globe. Simply click on our request a quote form or call 1300CARGO1 and one of our team in your local state will be on hand to help.

2. I am shipping some personal items, can you help?

Unfortunately ICE handles commercial shipping only. Unless your cargo is business to business, we are unable to assist.  

3. Can I meet with someone to discuss my requirements?

Absolutely. We have dedicated consultants in each state that can meet with you free of charge to discuss your business requirements. Simply call 1300CARGO1 and ask to speak to a local global forwarding consultant and we will arrange a meeting with you at your convenience.

4. What incoterm should I use for shipping?

Prior to shipping your cargo you will need to know what shipping term you applying to ship your freight. If you are new to importing you can read our beginner’s guide to incoterms or call one of our consultants to talk through the lncoterms 2020.

5. What is the difference between FCL and LCL?

FCL or Full Container Load means your cargo will be shipped in a full container. You can nominate the size of your container based on the weights and dimensions of the cargo you are shipping. The most common FCL types are 20” General Purpose Container (20GP) and 40” General Purpose Container (40GP). We have a downloadable container guide which you can use to understand the full specifications of container types for FCL shipping.

LCL or Less than a Container Load means your cargo will be consolidated with other shipper’s cargo in the same container. LCL shipping is great if you have a small amount of cargo (one or two pallets) and do not need all the space of one container. LCL is also a cheaper alternative to airfreight for small consignments.

6. What is a customs broker and do I need one?

A customs broker is fully licensed by the Australian Border Force to customs clear cargo arriving into Australia. With ever changing government rules and regulations related to import transactions, it is sensible to engage a customs broker to clear cargo on your behalf. Our in house customs brokers will work with you to review your documentation and ensure you are paying the correct duties and taxes for your cargo. Contact our team on 1300CARGO1 to find out about the range of services our brokerage team offer, including consultancy and tariff reviews.

7. When will my Seafreight shipment become available from the port?

For Seafreight imports into Australia, containers need to be offloaded from the vessel and staged for collection, or unpacked in the case of LCL shipping. This means that goods are not immediately available for collection on the same day the cargo vessel lands at port.

As a guide you should allow 2 days from business arrival date for your FCL container to become available.

For LCL cargo you should allow 3 -6 business days from date of arrival before we will be able to collect your cargo. This extended timeframe is due to the requirement to unpack the cargo from the consolidation prior to collection.

8.What documents do I need when importing into Australia?

The main documents you will need when importing into Australia are:

  1. Commercial Invoice
  2. Packing List
  3. Packing Declaration

Depending on the products you are importing, as well as the country of origin, you may also require:

  1. Fumigation Certificate
  2. Manufacturers Declaration
  3. Import Permit

If this is your first shipment, read our checklist here or speak to our consultants for an exact breakdown of what you will need for your consignment.

9. How is duty and GST calculated on my import?

Import duty is calculated according to the FOB (Free on Board) value of your cargo in Australian Dollars. Import duty is calculated as standard at 5% of this value. However, free trade agreements, tariff concessions or dumping duty can affect this price.

GST is calculated on the value of your cargo plus import duty, plus insurance, plus freight. Once you have this value, the standard percentage rate for import duty in Australia is 10% of this total cost.

Our customs consultants can provide an anticipated cost for duties and GST if you provide a commercial invoice for your shipment.

10. How do I book my shipment?

Simply call our team today on 1300CARGO1 or fill in our request a call back form and we can book your shipment. We will need a few details so please ensure you have the below on hand:

Collection Details

  • Supplier’s name
  • Supplier’s office address
  • Supplier’s warehouse address
  • Contact person
  • Phone numbers
  • Email address

Consignment Details

  • Size of shipment
  • Preferred method of shipping
  • Commodity
  • Commercial Value

Delivery Details

  • Buyer’s name
  • Buyer’s office address
  • Buyer’s warehouse address
  • ABN
  • Contact person
  • Phone numbers
  • Email address

Have more questions? Simply contact us below. Our team of experts is ready to assist.

or call us on 1300 227 461

What Others Are Saying About International Cargo Express

Managed goods end to end

Due to critical stock levels we needed a fast solution to urgently meet growing client demand. Presented with this challenge, ICE quickly identified appropriate freighter services and proactively managed the movement of goods end to end.

Eddie Liaw – Supply Chain Director

ICE offered flexibility

ICE offered flexibility, high levels of communication and attention to detail during our pick, pack and delivery project. With their professional support we were able to meet the demands of our supply chain knowing our freight was in safe hands.

Tony Kealy – National Distribution Manager

Without exception and on time

Since having International Cargo Express handle my ocean freight , I have had my bookings and equipment available without exception and on time. Communication between ICE and my supplier is very good and I receive information via my shipper before my supplier.

Michael Caiacob – Purchasing and Supply Officer

Find Out How Our Team Can Help

Our team are ready to take your call on 1300 CARGO1